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Purchase or Hire Terms & Conditions

HIRE TERMS AND CONDITIONS

These terms and conditions apply to the use and hire services provided by natalierolt.com website and inside our studio. Please read through each item, as you will be required to accept the terms and conditions at the checkout prior to finalising your hire garment purchase online or at the counter if in our store. Once accepted, the terms and conditions will constitute a contract between you and Natalie Rolt Pty Ltd.


BOOKING

  • Bookings cannot be cancelled once processed.
  • Natalie Rolt Pty Ltd reserves the right to reject a booking for any reason, at any time.

WRONG SIZE / DISLIKED FIT

We supply as much information as possible in regards to the fit and length of each design available to hire on our website. We are more than happy to issue online customers with a credit note, minus the cost of freight paid, if the following conditions are adhered to:

  • Communication is received by the Natalie Rolt customer service team via the contact form on our website within 8 hours of receiving the dress.
  • The garment must be unworn, undamaged and unwashed.
  • The garment is returned in its original condition with all tags intact and attached to the garment.

DAMAGED GOODS RECEIVED

If your hire garment is received damaged, you must notify the NRD customer service team via the contact form of any claim within 3 hours after receipt of the Garments. Once the team has contacted you, the garment must be returned immediately to our studio and as long as the garment has not been worn or used, a full refund will be issued to you.

POSTAGE DELAYS AND UNDELIVERABLE GARMENTS

Our parcels are sent through Australia Post via express post satchels, which are trackable via the Australia Post website, https://m.auspost.com.au/view/tracking. If a parcel has been delayed and does not arrive by the specified delivery date, please contact us.

In the scenario that your parcel has been lost by Australia Post we will do our best to send a replacement in time for your event, or offer a credit note or refund for the full transaction minus the freight cost. Failure to supply your correct delivery information however is not at the fault of Natalie Rolt Pty Ltd and a refund or credit note will not be issued in this instance.

If the garment becomes unavailable (due to damage or late return by another customer), we will notify you as soon as possible. We can arrange for you to hire another garment or provide a refund for the full transaction.

LATE & NO RETURNS

  • If garments are not returned on the agreed return date, the hire fee will be charged to you again.
  • In the case that a garment is still not returned after a second week (due to it being stolen, lost or kept by the hire) the full RRP will be charged in addition to the original hire fee.

DAMAGED GARMENTS AND FEES INCURRED

Our biggest piece of advice, when wearing a hire garment is to treat it as if it were your own. Although the garment is not brand new, we do everything we can to keep it in the most pristine condition. Please be mindful of embellished clutches or jewellery that
may snag the material. Another tip would be to pick the garment up of the ground to avoid any damaging surfaces and heels stepping on the garment. In the situation the garment is damaged while in your care, the best thing to do is notify our team through the online contact form no later than 24 hours after your event. The following rules apply to damaged garments:

  • If the garment needs to be dry-cleaned twice, a fee of $30 will be charged. (Do not try and wash stains out yourself). 
  • If the garment needs a minor repair, (e.g. zipper needs fixing, strap replacement or hem taken up as a result ofdamage), a fee of $80 will be charged.
  • If the damage on the garment means it cannot be used again for hire, 50% of the RRP price is charged. Note the RRP are found in the production description of each garment. 

Any charges will be discussed with the hire before processing.