HIRE TERMS AND CONDITIONSThese terms and conditions apply to the use and hire services provided by natalierolt.com website and inside our studio. Please read through each item, as you will be required to accept the terms and conditions at the checkout prior to finalising your hire garment purchase online or at the counter if in our store. Once accepted, the terms and conditions will constitute a contract between you and Natalie Rolt Pty Ltd.
WRONG SIZE / DISLIKED FIT
We supply as much information as possible in regards to the fit and length of each design available to hire on our website. We are more than happy to issue online customers with a credit note, minus the cost of freight paid, if the following conditions are adhered to:
DAMAGED GOODS RECEIVED
If your hire garment is received damaged, you must notify the NRD customer service team via the contact form of any claim within 3 hours after receipt of the Garments. Once the team has contacted you, the garment must be returned immediately to our studio and as long as the garment has not been worn or used, a full refund will be issued to you.
POSTAGE DELAYS AND UNDELIVERABLE GARMENTS
Our parcels are sent through Australia Post via express post satchels, which are trackable via the Australia Post website, https://m.auspost.com.au/view/tracking. If a parcel has been delayed and does not arrive by the specified delivery date, please contact us.
In the scenario that your parcel has been lost by Australia Post we will do our best to send a replacement in time for your event, or offer a credit note or refund for the full transaction minus the freight cost. Failure to supply your correct delivery information however is not at the fault of Natalie Rolt Pty Ltd and a refund or credit note will not be issued in this instance.
If the garment becomes unavailable (due to damage or late return by another customer), we will notify you as soon as possible. We can arrange for you to hire another garment or provide a refund for the full transaction.
LATE & NO RETURNS
DAMAGED GARMENTS AND FEES INCURRED
Our biggest piece of advice, when wearing a hire garment is to treat it as if it were your own. Although the garment is not brand new, we do everything we can to keep it in the most pristine condition. Please be mindful of embellished clutches or jewellery that
may snag the material. Another tip would be to pick the garment up of the ground to avoid any damaging surfaces and heels stepping on the garment. In the situation the garment is damaged while in your care, the best thing to do is notify our team through the online contact form no later than 24 hours after your event. The following rules apply to damaged garments:
Any charges will be discussed with the hire before processing.