FAQ'S

All orders are processed in AUD.

There is no GST charged on international orders. Natalie Rolt maintains price parity between domestic and international customers.

International parcels may be subject to local duties and taxes. It is the responsibility of the receiver to pay for this charge. 

Duties and taxes are calculated at checkout.  All orders are shipped on a Delivery Duty Paid basis.  

Gift vouchers are valid for three years from the date of purchase and are not redeemable for cash.

Tuesday - Saturday / 9am - 5pm.

Tuesday - Saturday / 10am - 5pm.  Walk-ins welcome.

Please note, our Bridal Suite is by appointment only. Request an appointment here.  

Stock items are available for next business day dispatch or collection.

Stock items are produced on a limited stock run model and are available on a ready-to-wear basis.

Selected Evening Wear & Bridal Wear styles are handcrafted on a made-to-order basis in selected colours and sizes.

Each garment has a production time frame which is noted within the product description.

Production commences once the order has been processed.

All garments are designed by Natalie Rolt. We do not offer a custom design service or accept any requests to alter garments.

The Natalie Rolt website and boutique payment system are secure, protected and convenient. Natalie Rolt accepts; Cash, Visa, Mastercard, Gift Vouchers, Store Credits, Afterpay and Paypal.

All parcels are sent by our trusted postage partners; Australia Post and DHL Express.

Natalie Rolt offers complimentary delivery on all orders.

Express Shipping within Australia has a delivery time frame of 1-3 business days from the date of dispatch.

Express Shipping International has a delivery time frame of 4-8 business days from the date of dispatch.

Natalie Rolt is not liable for shipping delays that may incur via a postage third party. In the case that an unforeseen postage delay occurs, the Natalie Rolt team will help to resolve the issue immediately with the customer and postage partner. Natalie Rolt is not liable for any lost or stolen parcel.

Natalie Rolt offers timeless pieces for you to love for now and for years to come.

In the case that you are not completely happy with your order, Natalie Rolt gladly offer exchanges along with credit notes that are valid for three years.

Please note, refunds are not available unless a garment is deemed faulty by the Natalie Rolt team.

All sale item sales are final and are not eligible for exchange, credit or refund.

All returns must be processed via the Return Portal.