FAQ's

CURRENCY

All orders are processed in AUD.

 

TAX & IMPORT DUTIES

International orders may be subject to customs duty, import fees and taxes - this is dependent on the countries custom policy and not payable by Natalie Rolt Pty Ltd.

 

GIFT CARDS

Gift vouchers are valid for 12-months from the date of purchase and are not redeemable for cash.

 

CUSTOMER SERVICE HOURS

Monday - Saturday / 9am - 5pm.

 

STUDIO OPENING HOURS

Tuesday - Saturday / 10am - 5pm with no appointment required.

 

STOCK ITEMS

Items with a production timeframe of the next day dispatch or collection are stock items. Stock items are produced on a limited stock run model and available for customers to buy now, wear now.

A notification will be emailed once the order has been dispatched or is ready for collection from the Natalie Rolt studio.

 

MADE-TO-ORDER

All Evening Wear styles are produced on a made-to-order model in the colour and size of your choice.

Each garment has a production timeframe which is noted within the product description. Production commences once your order has been processed.

All garments are designed by Natalie Rolt. We do not offer a custom design service or accept any requests to alter garments. 

 

FAST TRACK SERVICE

Natalie Rolt understands that you may require your garment earlier than our standard production time frame.

Prior to placing your order, feel welcome contact our Customer Service team via email or phone to explore fast tracking options.  Please note, the ability to fast track production is dependent on in-house capacity and is not guaranteed.

Order fast tracking only speeds up garment production, not the postage time frame.

 

PAYMENT

The Natalie Rolt website and studio payment system are secure, protected and convenient.  Natalie Rolt accepts; Cash, Visa, Mastercard, Gift Vouchers, Store Credits, Afterpay and Paypal.

 

SHIPPING

All orders that require freight will be emailed tracking information once the parcel has been dispatched from the Natalie Rolt studio by our trusted postage partners; Star Track or DHL.

Express Shipping within Australia via Star Track has a delivery time frame of 1-3 business days. 

International Delivery via DHL has a delivery time frame of 4–8 business days. 

Natalie Rolt offers complimentary delivery on all orders over $150 AUD.  For orders under $150AUD, there is a $20 domestic postage fee and $40 international postage fee.

Natalie Rolt Pty Ltd is not liable for any loss, damage, expense or delay that the parcel may incur.

 

RETURNS

Natalie Rolt strives to produce timeless designs for you to love for now and for years to come.  In the case that you are not completely happy with your order, Natalie Rolt gladly offers size & style exchanges along with credit notes that are valid for 12 months. 

Please note, refunds are not available unless a garment is deemed faulty by the Natalie Rolt team.

All returns must be processed via the Return Portal.

View our full Return Policy.