FAQ'S

All orders are processed in AUD.

International orders may be subject to customs duty, import fees and taxes - this is dependent on the countries custom policy and not payable by Natalie Rolt Pty Ltd.

Gift vouchers are valid for three years from the date of purchase and are not redeemable for cash.

Tuesday - Saturday / 9am - 5pm.

Tuesday - Saturday / 10am - 5pm.  Walk-ins welcome.

Items with a production time frame of next day dispatch or collection are stock items.

Stock items are produced on a limited stock run model and available to buy now, wear now.

A notification will be emailed once the order has been dispatched or is ready for collection from the Natalie Rolt boutique.

Evening Wear styles are handcrafted on a made-to-order basis in selected colours and sizes.

Each garment has a production time frame which is noted within the product description.

Production commences once your order has been processed.

All garments are designed by Natalie Rolt. We do not offer a custom design service or accept any requests to alter garments.

The Natalie Rolt website and boutique payment system are secure, protected and convenient. Natalie Rolt accepts; Cash, Visa, Mastercard, Gift Vouchers, Store Credits, Afterpay and Paypal.

All orders that require freight will be emailed tracking information once the parcel has been dispatched from the Natalie Rolt boutique by our trusted postage partners; Australia Post or DHL.

Express Shipping within Australia via Australia Post has a delivery time frame of 1-3 business days.

International Delivery via DHL has a delivery time frame of 4–8 business days.

Natalie Rolt offers complimentary delivery on all orders over $150 AUD.

For orders under $150AUD, there is a $20 domestic postage fee and $40 international postage fee.

Natalie Rolt Pty Ltd is not liable for any loss, damage, expense or delay that the parcel may incur.

Natalie Rolt strives to produce timeless designs for you to love for now and for years to come.

In the case that you are not completely happy with your order, Natalie Rolt gladly offers exchanges along with credit notes that are valid for three years.

Please note, refunds are not available unless a garment is deemed faulty by the Natalie Rolt team.

All returns must be processed via the Return Portal.