FAQ's

SHIPPING

All parcels are sent via an express trackable postage service. Once the parcel has been dispatched the tracking number will be emailed to you.

Express Shipping within Australia (2-3 business days) $20.00.

Express Courier International (7-10 business days) $60.00.

Natalie Rolt Pty Ltd is not liable for any loss, damage, expense or delay that the parcel may incur. Return shipping is required to be sent via a secure, trackable express post service with the tracking number supplied to the Natalie Rolt team.

PAYMENT OPTIONS

- All major credit cards

- PayPal

- AfterPay

- ZipPay

- Gift card

FAST TRACK OPTIONS

Option 1 - Halving the garments production time frame for a fee of $50.00AUD

Option 2 - Producing your garment to a specific date that is earlier than halving the normal production time frame for a fee of $100.00AUD

Please note that fast track options only speed up your garments production and not the postage time frame. All fast track options are approved and added to your order manually by the Natalie Rolt team. Please contact the studio directly to arrange this option.

PURCHASES

The Natalie Rolt studio is the only destination to try on designs and view colours and fabrics.

We offer strap and hem alterations for a fee of $30.00AUD for each service. We do not offer custom alterations to our designs.

Garments with a production time frame have the information stated within the products description. These garments are eligible for our Fast Track options.

GIFT CARD

Gift cards are redeemable for Natalie Rolt garments only and have a 6 month expiry from the date of purchase. Gift cards are not redeemable for cash and cannot be used for other services inside the Natalie Rolt studio.

CAREERS

To express your interest please email a cover letter and resume to info@natalierolt.com

HIRE

An extensive range of our garments are available to be hired in a variety of sizes and colours. Hire is available within Australia only. An additional fee of $40.00AUD is added to customers who require postage. This includes a return satchel.

TAX & IMPORT DUTY

International orders may be subject to customs duty, import fee's and taxes - This is dependent on the countries customs policy and not payable by Natalie Rolt Pty Ltd.

CURRENCY

All pricing is shown in AUD. To change the currency please click the currency dropdown tab which is located at the top right of our site. All charges are inclusive of GST.