Terms Of Service
All orders processed online or at the Natalie Rolt boutique constitutes an agreement to the below policies and Terms and Conditions.
Orders placed online and at the Natalie Rolt boutique are processed in AUD.
Payment for US customers will be processed in USD.
Natalie Rolt accepts; Cash, Visa, Mastercard, Gift Vouchers, Store Credits, Afterpay and Paypal.
Please note Afterpay and Paypal are third party payment methods with their own Terms and Conditions.
Afterpay is available for international customers in the US, UK, Canada and New Zealand. Afterpay converts the payment into local currency, depending on exchange rates the price may vary at different times.
Natalie Rolt maintains price parity between domestic and international customers. There is no GST charged on international orders.
All products are sold on a Delivery Duty Paid basis. International parcels may be subject to local duties and taxes. It is the responsibility of the receiver to pay for this charge, not Natalie Rolt.
If a receiver refuses a shipment from Natalie Rolt, the receiver is responsible for the cost of returning the order parcel to Natalie Rolt. This amount will be deducted from your order refund once the shipment has been received.
As a valued customer of Natalie Rolt, we endeavour to ensure you are satisfied with your purchase. We pride ourselves on modern design and quality construction.
In the instance that you would like to lodge a return, the following Terms and Conditions apply to all purchases made online and at the Natalie Rolt boutique.
Full Priced Items
Natalie Rolt gladly offers a credit note or exchange for full priced items, with the exclusion of Bridal Gowns. Refunds are not available for change of mind.
BRIDAL GOWNS
The intricate details of our Bridal styles require a labour of love and time. For this reason, we do not accept returns on these styles, including store credit or size exchange.
We would love to assist with finding the perfect style and fit, please feel welcome to make an appointment in our Bridal Suite or connect with us virtually.
Sale Items
Sale items are garments that have been discounted. All sale item sales are final and are not eligible for exchange, credit or refund.
Conditions of Return
Please ensure the below conditions are met, before lodging a return with Natalie Rolt.
- The return is submitted via Return Portal or the boutique within 30 days of receiving order.
- The garment(s) must be unworn, undamaged and not laundered.
- The garment(s) must be returned in original condition with all tags intact and hygiene stickers in place.
Please note, all return shipping costs are at the cost of the customer and not payable by Natalie Rolt. Natalie Rolt requires all return parcels to be sent via a secure, pre-paid and traceable postage method. Lost or stolen return parcels are not liable to Natalie Rolt.
Quality Guarantee
Transcendent in both quality & design, a Natalie Rolt garment is made for you to love now and for years to come.
If you believe you have received a faulty product, please lodge a return, attaching images to the request. Customer Care will assess the garment within two business days. If the product is found to have a failure, you are eligible for a refund, replacement or repair.
Customers must not attempt to resolve any damages unless approved by Customer Care.
Please note, products that are damaged due to wear and tear or incorrect garment care, or have inconsistencies in natural fibres, are not considered to be faulty.
Gift Vouchers and Store Credits
Online vouchers and codes are only redeemable on purchases via natalierolt.com. In store vouchers and codes are only redeemable on purchases at the Natalie Rolt boutique. Gift vouchers and credit notes are not redeemable for cash and subject to being an exception under the ACL, are valid for three years from the date of issue.
After an order has been processed, Natalie Rolt are unable to modify the original order.
Natalie Rolt reserves the right to cancel or refuse an order at any given time.
Natalie Rolt offers complimentary delivery on all orders.
Express Shipping Australia has a delivery time frame of 1-3 business days from the date of dispatch.
Express Shipping International has a delivery time frame of 4-8 business days from the date of dispatch.
All orders that require freight will be emailed tracking information once the parcel has been dispatched by our trusted postage partners, Australia Post or DHL.
All parcels are sent by trusted postage partners, Australia Post and DHL. Natalie Rolt is not liable for shipping delays that may incur via a postage third party.
In the case that an unforeseen postage delay occurs, Customer Care will help to resolve the issue immediately with the customer and postage partner.
Natalie Rolt is not liable for any lost or stolen parcel.
All garments have care instructions sewn into the garment. If you require assistance with recommendations on how to launder your garment, please contact Customer Care.
Natalie Rolt may a times offer promotional discount codes. When a promotion is live, it can be redeemed online and at the boutique by entering the promotional code at the final payment stage of the checkout.
The standard Return Policy applies to items purchased with a promotional code.
Promotional codes are not redeemable on selected items, including postage, gift vouchers and sale items.
Promotional codes are not redeemable in conjunction with any other offer.
By summitting either the newsletter form or opting into SMS marketing, you agree to receive text messages related to upcoming promotions and marketing from Natalie Rolt. You may unsubscribe at any time via replying STOP to any marketing SMS message.