The Natalie Rolt team is located in Subiaco, Western Australia, in a creative workspace which connects our flagship Boutique, production and head office. At Natalie Rolt, we work collaboratively within a supportive environment, our team are integral to nurturing this culture and each person’s expertise and voice is valued.
Discover our available positions below and kindly note that we require a cover letter to consider applications.
As Boutique Manager you will be at the forefront of all Natalie Rolt interactions with our valued customers. The ideal candidate will be driven to contribute to the business’ growth, engage a team through customer-focused leadership, and methodically manage operations across the Boutique and dispatch.
In the role you will:
> Create memorable brand experiences, aligned with brand values and voice.
> Nurture the connection between the brand and customers for retention.
> Manage the customer journey throughout natalierolt.com including communication across live chat and social media channels, daily dispatch of orders and returns authorisation.
> Create an elevated Boutique and Suite experience, including visual merchandising and Bridal services.
> Motivate team, continuously developing their knowledge across services and product.
> Manage store operations in accordance with company procedures including inventory, reporting, and logistics.
> Review and refine processes for operational efficiency.
> Report on Boutique and dispatch performance against retail and operational KPI’s, to be presented in monthly and quarterly meetings.
> General Studio assistance across production, marketing and operations.
Requirements of the role are:
> Extensive retail experience
> Proven management experience
> Competency in Office 365 suite
> Experience in Shopify and Retail systems favourable (training to be provided)
Benefits provided to you include:
> Generous Staff Discount
> Annual Wardrobe Allowance
> Inclusive and enjoyable working environment
> Competitive Salary
To apply, please submit your CV and an accompanying cover letter to info@natalierolt.com.
As Boutique and Studio Assistant you will work alongside our Boutique Manager, bringing a customer-centric approach to all tasks. The role is casual position, requiring one to three days per week availability.
In the role you will:
> Create memorable customer experiences across in the Natalie Rolt Boutique and appointment Suite.
> Represent the brands values and voice across all communication channels, including phone, email and live chat.
> Assist with the dispatch process, including garment quality control, pick and pack of orders and dispatching through relevant systems.
> Assist with general studio maintenance and tasks.
Previous retail experience is highly desired.
To apply, please submit your CV and an accompanying cover letter (including your availability) to info@natalierolt.com
