CAREERS

CUSTOMER CARE ASSISTANT | Casual Position

The Customer Care Assistant supports the customer journey across every touchpoint, ensuring elevated service, boutique experience and brand values come together to create a seamless and consistent experience.

KEY RESPONSIBILITIES

• Support the Customer Care Manager to execute the strategic direction of the customer experience and elevating the customer journey.
  
  
• Create memorable experiences, ensuring brand values and tone are consistently embodied throughout interactions.
  
  
• Execute customer loyalty and retention strategies directed by the Customer Care Manager.
  
  
• Support release activations, service offerings and customer initiatives.
  
  
• Harness customer communication channels, inclusive of email, phone and social media, to support a seamless journey.
  
  
• Ensure all customer communication channels meet brand service turnaround times of one business day.
  
  
• Navigate customer escalations, ensuring timely resolution and thoughtful service recovery.
  
  
• Deliver elevated, solutions focused service.
  
  
• Liaise with internal departments to maintain a seamless end‑to‑end customer experience.
  
  
• Support all boutique operations and policies in accordance with company procedures.
  
  
• Assist in visual merchandising in alignment with brand strategy and activations.
  
  
• Ensure product quality and garment presentation standards are upheld.
  

REQUIREMENTS

• Strong communication and relationship-building skills in person and digitally.
  
  
• Proven ability to drive sales through an elevated customer journey and tailored strategies.
  
  
• Strong understanding of brand presentation and elevated service standards.
  
  
• Competent in Office 365 and customer service platforms.
  
  

Please email info@natalierolt.com to apply.